Cornish Lime Company Terms And Conditions

Definition of reference terms:

Cornish Lime Company Ltd is called “CLC” “The Customer” means the person, firm or company purchasing goods or services from CLC. “The goods” means and goods to be supplied by CLC in accordance to these conditions.


These conditions apply to all agreements for the sale of goods to the customer, to the exclusion of all other terms and conditions which the customer may purport to apply under any purchase order or in correspondence elsewhere. CLC shall not be liable to the customer for loss arising from or in connection with any representations made by CLC’s employees or agents except as they appear on the face of this document.


For ‘Cash’ customers, orders will not be dispatched by CLC until full payment has been received. ‘Account’ customers will be invoiced on or after the sale of goods and the customer will make payment within 30 days of the date of invoice. If the customer fails to make any payment on the due date, CLC shall be entitled to suspend any pending orders and appropriate any payment to any goods or services as they determine. Please ensure that all necessary payment procedures are established at the outset as non-payment to terms can result in the immediate suspension of trading. Title of the goods will not pass to the Customer until CLC has received payment in full for the goods.


The prices of goods are generally stated exclusive of V.A.T, which the customer also has to pay. CLC reserves the right, by giving notice to the customer at any time before delivery, to increase the price of goods and services to reflect any increase in the cost to CLC due to any factor beyond the control of their control (such as currency fluctuations, changes in transportation services etc).


It is required that collections of goods are signed for with a legible signature by a representative of the Customer who then accepts responsibility that the goods are received in good order.


The charge for delivery will be clearly shown on the invoice. If the Customer wishes to Instruct CLC to deliver goods without being present they must notify in writing (email or letter) prior to the agreed delivery date. In this instance the Customer accepts full responsibility for the goods once delivered has taken place and in this instance CLC cannot accept responsibility for delivery to the incorrect address.
Goods must be signed for by the customer or their representative and the signature must be clearly legible on the delivery documentation. Any claim by the customer which is based on any defect in the quality or condition of the goods or failure to correspond with the general specification, shall be notified to CLC no later than 24 hours from the date of delivery or receipt of the goods by the customer. If the Customer does not notify CLC accordingly, the Customer shall be deemed to have accepted the goods and shall not be entitled to reject them.
Where any valid claim is notified to CLC, CLC shall be entitled to replace the goods free of charge or at CLC’s sole discretion refund to the Customer the price of the goods (or a proportional part of the price), but CLC shall have no further liability to the customer.
Whilst CLC will endeavour to arrange deliveries within the stated period at the time of ordering, CLC does not guarantee delivery of goods for any specific date or time.
Risk of damage to or loss of the goods will pass to the Customer on delivery. Except in respect of death or personal injury caused by CLC’s negligence, CLC shall not be liable for any indirect or consequential loss of time arising out of the supply of the goods or their use or resale by the customer, and the entire liability of CLC shall not exceed the price of the goods.
Haulage Contractor deliveries

Normal deliveries are based on 2/3 days (economy) or next day delivery (these do not include weekends or public holidays). Unless specifically requested, all deliveries will be by heavy goods vehicles (excluding parcel post, FED EX and ANC deliveries).
Where a delivery is attempted and no-one is present to receive the order, nor can CLC gain contact of the customer and the goods are returned to the depot for re-delivery a second delivery charge may apply. Any additional costs for redelivery will be the recipient’s responsibility alone.

Returns Policy

CLC will accept customer returns for standard items provided they are returned at the customer’s expense and are fit for re-sale which will be decided at CLC’s sole discretion. In all instances a 15% ‘restocking fee’ will be deducted from the total value for refund.
For products with a ‘shelf life’ CLC reserves the right to credit as it sees fit which will be affected by the time remaining on the products life. Please note, CLC cannot accept returns for coloured materials (such as paints, mortars, monostastier etc) or specifically produced bespoke products, as these items have been produced to meet an individual customer requirement.

Colour Variance

CLC accepts no responsibility for natural variation of Sand / Aggregate batch to batch and CLC strongly advises that customers purchase enough for their total requirements in the first instance.
CLC strongly recommend purchasing a paint swatch or sample prior to ordering paint products. The colours shown on our website are indicative only and those displayed on your screen may not accurately reflect the colour of the product.

PPE / Safety

CLC advises that all Customers to use the appropriate PPE when using any of its products and urges the customer to request information and guidance if required.

Technical, Quotations and Estimates

It is the policy of the company to offer consumption guidelines rather than to stipulate required quantities. By placing an order the customer acknowledges that they do not rely on any representations made by CLC. Any estimate of quantities needed or advice as to the suitability of any goods for any particular purpose given by CLC employees is given without liability. The Customer is responsible for ascertaining the quantities required and the suitability of the goods for their purpose.

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